Heartlandcountryresort@yahoo.com
(800) 230-7030
Heartland Country Resort Payment and Cancellation

Payment and Cancellation Policy

Our cancellation policy is more generous than what is required at most bed and breakfasts, and will be strictly enforced. Cancellations made more than two weeks in advance of the check-in date on the reservation will receive a full refund. Cancellations made within 8 to 14 days in advance of the check-in date will receive a refund of 80% of the lodging reservation and a full refund for specially ordered meals. Cancellations made within 7 days of the check-in date on the reservation will not receive any refund for lodging. Cancellations made within 48 hours of the check-in date will not receive any refund for ordered meals.

The Heartland Country Resort accepts: VISA, MasterCard, American Express, and Discover.

Smoking

Heartland Country Resort is a smoke free environment, so there is absolutely no smoking in the Lodge, Cabin Suites, or Barn. Smokers are welcome to lodge with us, as long as they are comfortable with our policy. Smoking is strictly limited to suite porches, outside areas away from non-smoking guests and dry leaves or grass, and your personal vehicle. Cigarette butts must be disposed of properly in ashtrays and trash receptacles. Violators will incur a $500 charge to the credit card used to make your reservation.

Pets

We are a pet friendly resort, and welcome your non-aggressive pet with some restrictions. Please remember that we are a working farm with many animals so pets should be kept safely on leash when outside. You are responsible for picking up your pet’s waste. All pets MUST BE CRATED if left alone in the cabin or lodge suite for ANY reason. There is a limit of two pets per suite. Our pet fee is $25 per night for each pet for the first two nights and $10 per night for each pet thereafter. Outdoor pet crates are available in the dog run area for $15.00 per night for the first two nights and $10.00 per night thereafter. A fully refundable pet deposit of $75 will be added to your reservation, and credited to you upon check out if there is no damage to the suite.
Heartland Country Resort Alcohol

Alcohol

No alcohol is served at Heartland Country Resort. You may bring your own alcohol to enjoy in your suite or in our lodge with a purchased Heartland meal. Guests may also plan to bring and serve alcohol at family reunions, weddings, or other special events held at Heartland. We encourage responsible drinking only.
Heartland Country Resort Horseback Riding

Horseback Riding

Please bring appropriate attire for horseback riding.

Please make reservations for guided trail rides and horse riding lessons 48 hours in advance. Whenever possible, we will service short-notice requests, but cannot guarantee that the instructor, trail guide, or best horse for your experience level will be available without the 48 hour notice. Please phone 1-800-230-7030 to make your reservation.
Heartland Country Resort Petting Zoo Rules

Petting Zoo Rules

For the safety of our guests and farm animals, we ask that all Heartland guests adhere to the following rules:
  • Children under the age of 13 must be accompanied by an adult at all times.
  • Allow animals to smell you before petting.
  • Please do not feed your own food to the farm animals. Our staff will provide bread that you can feed to the chickens and goats.
  • Goats and chickens can and do nibble so avoid sticking your fingers where they might become a snack!
  • When petting horses, please stay completely away from their mouth area to avoid being bitten. Never stand behind a horse where you are more likely to be kicked or stepped on should the horse back up.
  • Please use caution around all animals, including the dogs and cats on the property.
Heartland Country Resort Policies

Courtesy to Other Guests

The main floor of the Lodge is a common area available to all guests. Please be considerate of other guests lodging with us. We ask guests using the full kitchen in the Lodge to clean up after themselves by washing dishes, clearing trash, and leaving the kitchen how you found it. Similarly, please put away any indoor or outdoor games used and turn off the TV and lights.