Payment and Cancellation Policy
Our cancellation policy is more than generous and will be strictly enforced. Cancellations made at least 30 days prior to your reservation will receive a full refund of the total booking fee less any payment processing fees. Cancellations made at least 14 days prior to your reservation will receive a 20% charge of the total booking fee. Cancellations made at least 7 days prior to your reservation will receive a 50% charge of the total booking fee. Cancellations made within 7 days of the the reservation will be charged 100% of the total booking fee because we will most likely not be able to re-book this reservation because we reserved it for you. Thank you!Heartland Country Resort accepts: VISA, MasterCard, American Express, and Discover.
Smoking
Heartland Country Resort is a smoke free environment, so there is absolutely no smoking in the Lodge, Cabin Suites, or Barn. Smokers are welcome to lodge with us, as long as they are comfortable with our policy. Smoking is strictly limited to suite porches, outside areas away from non-smoking guests and dry leaves or grass, and your personal vehicle. Cigarette butts must be disposed of properly in ashtrays and trash receptacles. Violators will incur a $500 charge to the credit card used to make your reservation.
Pets
We are a pet friendly resort, and welcome your non-aggressive pet with some restrictions. Please remember that we are a working farm with many animals so pets should be kept safely on leash when outside. You are responsible for picking up your pet’s waste. All pets MUST BE CRATED if left alone in the cabin or lodge suite for ANY reason. There is a limit of two pets per suite. Our pet fee is $25 per night per pet and may be waived at the owner's discretion. Any damage caused by your pet will be expected to be fully remedied and taken care of at your expense.
Alcohol
No alcohol is served or permitted at Heartland Country Resort due to several past issues with the allowance of alcohol. If it is discovered that any guest is intoxicated or becomes intoxicated while on our property, you will be asked to leave without a refund and you will be charged for any damage to our property.
Courtesy to Other Guests and House Rules
The main floor of the Lodge is a "common area" available to all guests. Please be considerate of other guests lodging with us. We ask guests using the full kitchen in the Lodge to clean up after themselves by washing dishes, removing trash and leaving the kitchen how you found it. Similarly, please put away any indoor or outdoor games used and turn off the TV and lights. Eating is allowed ONLY in the designated dining area or patio area. There is to be NO eating or drinking on the couches, beds or other furnishings. Any food or drink spills that cause damage to furniture or bedding or requires professional cleaning will be charged a minimum $125 cleaning fee and more if furniture replacement is necessary. Please respect and care for our property as you would your own. We have gone to great lengths to make it nice for you and future guests.
Petting Zoo Rules
For the safety of our guests and farm animals, we ask that all Heartland guests adhere to the following rules:- Children under the age of 13 must be accompanied by an adult at all times.
- Allow animals to smell you before petting.
- Please do not feed your own food to the farm animals. Our staff will provide bread that you can feed to the chickens and goats.
- Goats and chickens can and do nibble so avoid sticking your fingers where they might become a snack!
- When petting horses, please stay completely away from their mouth area to avoid being bitten. Never stand behind a horse where you are more likely to be kicked or stepped on should the horse back up.
- Please use caution around all animals, including the dogs and cats on the property.